While most people can describe the roles of restaurant servers or cooks, the role of the busser often goes unrecognized. Although some smaller establishments may forgo using bussers, many restaurants across the United States do employ them, especially in busy locations. Bussers assist servers by maintaining cleanliness in the dining area and at tables both during guest meals and afterwards, preparing for the next guests.
Before guests sit down, bussers ensure that tables are properly set with utensils, napkins, plates, and adequate condiments. Throughout the meal, they may remove empty dishes and glasses or refill water when servers are occupied. Bussers might also assist in delivering meals to the table, particularly during busy times or for large groups.
After diners finish their meals, bussers prepare the table for the next guests by clearing away dishes, silverware, and trash. They ensure the table is cleaned, which may involve wiping it down or using a crumber in finer dining establishments to remove crumbs from tablecloths. Bussers may also need to rearrange tables for different party sizes as necessary.
A good busser requires various skills to perform effectively in their role.
Bussing tables is typically an entry-level position, so no specific certifications are required. For instance, before achieving fame as a celebrity chef, Bobby Flay began his restaurant career as a busser at the age of 17. If you aspire to advance in the restaurant industry, starting as a busser can provide valuable experience and potentially lead to kitchen training opportunities.
What qualities make a great busser? First and foremost, excellent customer service skills are essential. Being attentive to diners’ needs and ensuring tables are quickly cleaned and reset is crucial for a smooth dining experience. Effective collaboration with staff, including hosts and servers, is also important, as the term “busboy” (now more inclusively called “busser”) originates from “omnibus,” meaning “for all” in Latin, highlighting the busser’s supportive role.
Lastly, bussers need a good level of energy and stamina, as the job entails constant physical activity at a brisk pace. Experienced bussers understand the workflow of the restaurant and will take care of cleaning up without needing diners to stack their plates or pick up dropped items.